Info and Shipping

information and shipping

Shoe Size Guide

shoe size chart

 

 

 

 

All shoes are in European sizing. This chart is meant as a general guide only.

 

Shipping

All packages have a tracking number and full insurance.

Exact shipping options and transit times are provided at checkout.

Please allow up to two business days (not including weekends or holidays) for us to process your order.

For residents outside Canada:
Import duties, taxes, and other local charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be.

 

Returns

Returns must be postmarked within 14 days of the package delivery date. Items must not be worn, used or damaged and must have their original tags and undamaged packaging.  All shoes should be tried on a carpeted surface before wear. Shipping fees are not refundable. The purchase amount will be refunded after the returned product(s) has been received in good order.

Contact us prior to the return: info@anastasiaradevich.com

We are not responsible for the loss or delay of packages being returned and suggest using a shipping service that provides a tracking number and insurance.

United States:
Returns from the U.S. must be shipped via the United States Postal Service. Returns from the U.S. shipped through other companies than USPS will be refused.
All the returned items should be declared as a "return of Canadian merchandise" on the customs declaration; returned items that don't have this mention on their custom declaration will be refused and returned to the sender.

International:
Returns from outside the U.S. and Canada  must be shipped  via a shipping service that provides a tracking number and insurance.
All the returned items should be declared as a "return of Canadian merchandise" on the customs declaration; returned items that don't have this mention on their custom declaration will be refused and returned to the sender.